Shipping Policy

Shipping Times

Orders are processed and shipped within 3–5 business days.
Once shipped, your order should arrive within an additional 3–5 business days, depending on the carrier and your location.

Local Pickup

If you’re local and would like to arrange a pickup, please contact us to schedule a convenient time.

Faster Local Delivery

If you are located in Rabat, Salé, Témara, Ain Attig, or Tamesna, your order may arrive faster.
Shipping to these areas typically takes about 1 business day once your package has been shipped.

Shipping Information

Please double-check your shipping address before submitting your order.
We are not responsible for lost packages due to incorrect addresses provided by the customer.

If an order is returned to us because the address was entered incorrectly, the buyer is responsible for paying for reshipping.

We are not responsible for shipping delays once the package is handed over to the shipping carrier. However, we will always do our best to help resolve any issues.

Once a tracking number is provided, no changes can be made to the order.

Shipping Packaging

To reduce waste, we may reuse clean boxes and packaging materials when possible.

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Refund & Return Policy

Refunds and Exchanges

Due to the personal nature of our handmade soap and skincare products, we cannot accept returns and all sales are final.

That said, we want you to be completely happy with your order. If you have any issue with your purchase, please reach out so we can help find a solution.

Damages and Issues

Please inspect your order upon arrival.
Contact us immediately if any item is:

• defective
• damaged
• incorrect

We’ll review the issue and make it right.

We cannot accept returns on sale items or gift cards.

Questions About Our Refund Policy?

You can contact us with any refund or order questions at: [email protected]