Frequently Asked Questions

Due to these items being handmade, we cannot guarantee that all items will look the same. However, they should be close in nature to the one you have ordered.

Yes! If the order has been placed and you change your mind, you may cancel any time before the order has been fulfilled and shipped. Once you order has been sent to the carrier it is no longer eligible to be cancelled. 

Allergy Warning

Our products contain a variety of ingredients, and cross-contact between ingredients may occur. It is important that you are aware of any allergens that could affect you.
If a product causes irritation, discontinue use immediately and consult a physician.

For any questions about ingredients or potential allergens, please contact us before use.

General Product Information & Safety

  • Always use our products responsibly and according to instructions.
  • Be aware of any personal allergies or sensitivities.
  • Spot test all skincare products before full use.
  • All products are for external use only.
  • Small Town Soap Co LLC is not responsible for injuries or accidents resulting from the use or misuse of our products.

Soap Benefits & Ingredient Information

  • The FDA prohibits bath and body companies from making health-related claims.
  • We do not claim that our products can treat or prevent physical or mental health issues.
  • Any information provided refers only to the properties of the ingredients in our products.
  • Product images are for reference only. Handmade items may vary slightly in color, texture, and appearance from batch to batch.

Usage & Storage Tips

  • Handmade soaps last longer when kept dry between uses.
  • Use a draining soap dish and keep the soap away from direct streams of water to preserve its shape and longevity.